Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino we cover? This page explains how to reach USA Casino and what kind of queries we can actually help with.
What we can help with
USA Casino is an independent research and comparison site covering online casinos available to US players. We don't operate any casino ourselves, so we're not able to process deposits, withdrawals, account verification or bonus claims — those requests need to go directly to the operator in question, through the support channels listed on their own site. What we can help with is:
- Corrections or updates to information on our reviews and comparison tables
- Questions about how we rate and rank operators such as Raging Bull, Uptown Aces or BetUS
- Feedback on bonus terms, payment details or licensing information that looks out of date
- General queries about how online casinos work, RTP, or responsible gambling resources
- Reports of suspected scam sites or misleading advertising you've come across elsewhere
What we can't do
Because we're a review and comparison platform rather than a gambling operator, there are limits to what we can resolve directly. We can't access anyone's casino account, reverse a transaction, dispute a wagering requirement on your behalf, or intervene in a dispute between a player and an operator. For those matters, contact the casino's own customer support team, or the licensing authority under which it operates, since that's who holds the actual account records and regulatory responsibility.
If you're dealing with a wider concern about your gambling habits, our Responsible Gambling page lists self-exclusion tools, deposit limit options and support services that can help — that's a better first stop than a general contact form.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- Details on how we research and rate operators, and our editorial independence, are covered on our About Us page
- Our Terms and Conditions page explains the legal basis on which serafimb.org operates and how affiliate links work
- Readers outside the standard US-licensed market, including those looking at offshore or non-restricted options, may find our Non Gamstop Casinos UK 2026 guide relevant background, though note that page is written for a UK audience and different rules apply
Commercial relationships and editorial independence
USA Casino may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides how an operator is scored or where it sits in our rankings — Raging Bull's top position, for example, reflects our editorial assessment, not a payment arrangement. If you contact us about a ranking you think is wrong, we'll look at the evidence, not the commercial relationship.
A note on eligibility and what we can confirm
Online gambling laws in the United States vary by state, and not every operator we mention is licensed in every state. Players must meet the minimum legal gambling age, which is typically 21 depending on the state and activity, and must be physically located within a state where online casino play is permitted at the time of playing. If you contact us asking whether a specific casino is legal to use from your location, we can point you to publicly available licensing information, but we can't give personalised legal advice — that's a question for the operator's own terms or a local regulator.
Response times and what to include
We aim to review and respond to messages in the order they arrive. To help us answer faster, it's worth including:
- The name of the casino or page you're asking about
- A short description of what's wrong, out of date, or unclear
- Any link or screenshot that shows the issue, if relevant
- Whether you're asking as a player, a journalist, or an industry contact
We read every message that comes in, but we can't guarantee a response to queries that fall outside what's listed above — particularly requests for personal betting advice, account-specific help, or anything that would require us to act as an intermediary between a player and an operator.
If your query is about a specific casino on our list
Several of the operators reviewed on this site — including Raging Bull, Uptown Aces, Slots of Vegas, Ignition, Card Crush, BetUS, Zumba Cards, Ducky Luck, Slots and Casino, and Bets.FM — each publish their own support contact details, usually via live chat or email, directly on their websites. If your question is about a bonus you've claimed, a withdrawal you're waiting on, or identity verification, that operator's support team will have access to your account and will be able to help far faster than we can from the outside.
If, after contacting an operator, you still feel the issue involves misleading marketing or a breach of advertised terms, that's exactly the kind of thing worth flagging to us — it helps keep our reviews accurate for other readers.